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📦 SUMEN Shipping Guide: From Our Door to Yours

We are committed to making your shopping experience smooth and ensuring your high-quality products arrive quickly and safely. Follow the steps below to understand how your order is processed and delivered.

Step 1: Placing Your Order

  • Order Confirmation: After you place your order on www.sumenbd.com, you will immediately receive an order summary.

  • Verification: Our Customer Support team will contact you via phone call (usually within 1 business day) to verify your order details, quantity, and delivery address. This verification call is crucial for confirming your purchase.

Step 2: Processing and Quality Check

  • Preparation: Once your order is verified, our warehouse team begins preparing your products.

  • 100% Quality Check: As part of our commitment, every item is thoroughly inspected for any damage or defects before packaging to ensure the product meets our 100% Best Quality standard.

  • Packaging: Your items are securely packaged to protect them during transit.

Step 3: Dispatch and Tracking

  • Handover: Your package is handed over to our trusted third-party courier service.

  • Tracking Notification: You will receive an SMS or Email containing your unique Tracking Number or Link. This confirms your order has been dispatched.

  • Tracking: Use the provided link to monitor the real-time status and location of your package.

Step 4: Delivery Timeline

We ensure quick nationwide delivery via our Cash on Home Delivery service:

Location Expected Delivery Time (After Confirmation)
Dhaka Metropolitan Area 2 – 3 Business Days
Outside Dhaka (Nationwide) 3 – 5 Business Days

Note: Business days exclude Fridays and national holidays. While we strive for the fastest delivery, external factors (like weather or courier load) may cause slight delays.

Step 5: Receiving Your Order

  • Courier Contact: The delivery agent will contact you on the day of delivery, typically an hour or two before arrival.

  • Payment (COD): As we use Cash on Home Delivery, please ensure you have the exact cash amount ready to pay the courier agent upon receiving your package.

  • Inspection: While the delivery agent is present, please quickly check the package for any signs of external damage.