đ Customer Service / Customer Support at SUMEN
At SUMEN, your satisfaction is our top priority. We are committed to providing prompt and effective support for all your needs.
1. How to Reach Us (āĻ¯ā§āĻāĻžāĻ¯ā§āĻā§āĻ° āĻŽāĻžāĻ§ā§āĻ¯āĻŽ)
Please use one of the following methods to connect with our Customer Support Team:
| Contact Method (āĻ¯ā§āĻāĻžāĻ¯ā§āĻā§āĻ° āĻŽāĻžāĻ§ā§āĻ¯āĻŽ) |
Purpose (āĻāĻĻā§āĻĻā§āĻļā§āĻ¯) |
Details (āĻŦāĻŋāĻŦāĻ°āĻŖ) |
| Phone/WhatsApp (āĻĢā§āĻ¨/āĻšā§ā§āĻžāĻāĻ¸āĻ
ā§āĻ¯āĻžāĻĒ) |
Fastest response for urgent queries, order confirmation, and delivery updates. |
+8801345-780328 |
| Email Support (āĻāĻŽā§āĻāĻ˛ āĻ¸āĻžāĻĒā§āĻ°ā§āĻ) |
Detailed inquiries, formal complaints, sharing photos (for returns/damage claims), and policy questions. |
contact@sumenbd.com |
| Facebook Messenger |
General questions and quick communication. |
https://www.facebook.com/Sumenbd/ |
2. Service Hours (āĻ¸ā§āĻŦāĻžāĻ° āĻ¸āĻŽāĻ¯āĻŧ)
Our dedicated team is available to assist you during the following hours:
Please Note: We are closed on official government holidays and Fridays. Requests received outside service hours will be addressed on the next business day.
3. What We Can Help With (āĻ¯ā§āĻ¸āĻŦ āĻŦāĻŋāĻˇā§ā§ āĻāĻŽāĻ°āĻž āĻ¸āĻžāĻšāĻžāĻ¯ā§āĻ¯ āĻāĻ°āĻŋ)
Our Customer Service Team is ready to assist you with:
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Order Tracking: Checking the status and estimated delivery time of your order.
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Order Confirmation: Verifying product details, quantity, and address.
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Product Information: Providing details on materials, usage, and stock availability.
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Returns & Refunds: Guiding you through the Return Policy and processing approved refunds.
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Complaints: Addressing any issues regarding the quality or condition of delivered products.
4. Before You Contact Us (āĻ¯ā§āĻāĻžāĻ¯ā§āĻ āĻāĻ°āĻžāĻ° āĻāĻā§)
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To help us assist you faster, please have the following information ready:
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Your Order Number (If you have already placed an order).
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Your Full Name and Phone Number.
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A clear description of the issue or question.
