📜 Terms and Conditions
Last Updated: November 01, 2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.sumenbd.com website and the services operated by SUMEN ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1. Account and Membership
1.1. Eligibility: By using our Service, you confirm that you are at least 18 years of age or accessing the Service under the supervision of a parent or legal guardian. 1.2. Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. 1.3. Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Service.

2. Products and Orders
2.1. Product Representation: We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your device's display of any color will be accurate. 2.2. Quality Guarantee: We guarantee that all products sold are 100% best quality, as they are sourced directly from international suppliers (including China) and undergo a rigorous quality check. 2.3. Order Acceptance: All orders placed are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing or product description, or security concerns. 2.4. Pricing: All prices are subject to change without notice. The price charged will be the price listed at the time of the order confirmation.

3. Payment and Delivery
3.1. Payment Method: We primarily offer Cash on Home Delivery across Bangladesh. You agree to pay the full amount of the ordered products and the applicable delivery charges upon receiving the items. 3.2. Delivery Commitment: We commit to delivering products within 2-5 business days across Bangladesh, as outlined in our Shipping Policy. Delays due to external factors are not our liability, but we will keep you informed.

4. Intellectual Property
4.1. Ownership: The Service and its original content, features, and functionality are and will remain the exclusive property of SUMEN and its licensors. They are protected by copyright, trademark, and other laws of Bangladesh and foreign countries. 4.2. License: You are granted a limited license to access and use the website for personal use only. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

5. Returns and Refunds
5.1. Governing Policy: All returns, exchanges, and refunds are governed by our Return and Refund Policy. By placing an order, you agree to abide by the terms set out in that policy, including the 48-hour return window for defective items.

6. Limitation of Liability
6.1. In no event shall SUMEN, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from: * your access to or use of or inability to access or use the Service; * any conduct or content of any third party on the Service; * any content obtained from the Service; and * unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory.

7. Governing Law
7.1. These Terms shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.

8. Changes to Terms
8.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will try to provide at least 30 days' notice prior to any new terms taking effect. 8.2. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

9. Contact Information
If you have any questions about these Terms, please contact us at:

Website: www.sumenbd.com

Email: contact@sumenbd.com

Phone: +8801345-780328