Sumen-FAQ

❓ 10 Frequently Asked Questions (FAQ) for SUMEN

Product Quality & Sourcing (পণ্যের গুণমান ও সোর্সিং)

Q: Are your products genuinely high-quality, as claimed? A: Yes, absolutely. We prioritize quality above all else. Every single item sold by SUMEN is sourced directly from international suppliers and undergoes a strict 100% Quality Check by our internal team before it is dispatched to ensure you receive only the best.
Q: Where do you source your products from? A: We directly import our products from various global manufacturing hubs, including China, to maintain quality control and eliminate middlemen, ensuring better prices for our customers.

Q: How do I place an order on SUMEN? A: Simply visit our website, select the products you wish to purchase, add them to your cart, and proceed to checkout where you will provide your delivery details and contact information.
Q: What payment methods do you accept? A: We primarily offer Cash on Home Delivery (COD) across all of Bangladesh, allowing you to pay for your products only when they arrive at your doorstep.
Q: Can I cancel my order? A: Yes, but only within a very short window. You can cancel your order within 2 hours of placing it, or before it is confirmed by our customer service team via phone call, whichever comes first. Please refer to our Order Cancellation Policy for details.

Q: How long does delivery take? A: After order confirmation, delivery usually takes 2–3 business days for the Dhaka area and 3–5 business days for areas outside Dhaka.
Q: What is the delivery charge? A: Delivery charges vary based on your location (Dhaka or outside Dhaka). The exact shipping fee will be calculated and displayed to you on the checkout page before you confirm your order.
Q: How can I track my order? A: Once your order is processed and shipped, you will receive a tracking number or a tracking link via SMS or email to check the real-time status of your package.

Q: What should I do if I receive a damaged or wrong product? A: Please contact our Customer Support Team immediately within 48 hours of receiving the delivery. Provide your order number and photos of the damaged item/packaging, and we will guide you through the return and replacement process as per our Return Policy.
Q: How can I contact your Customer Service team? A: You can contact us via Phone/WhatsApp at +8801345-780328 or by Email at contact@sumenbd.com during our online service is always Open